Device Doctor: Hundreds of Hours Saved Weekly

Operating in the high-stakes world of insured electronics repair, Device Doctor needed flawless, rapid service. We revolutionized their operations with intelligent automation that handles hundreds of claims monthly while delivering precision and efficiency at every touchpoint.

See the transformation ↓

The Tangible Impact

Real automation delivers real results. Here's how we transformed Device Doctor's operations from manual bottlenecks into streamlined workflows that scale effortlessly.

30%

Manager's Time Freed Up

87%

Reduction in Daily Inquiries

100+

Hours Saved Weekly

Our automation handles hundreds of manual tasks every week, freeing the team to focus on what truly matters.

R12,000

Saved Per Month

Reduced operational costs through streamlined processes, automated follow-ups, and efficient resource management.

The Challenge

In insured electronics repair, efficiency isn't optional—it's survival. Device Doctor faced mounting pressure from manual processes that couldn't scale with demand.

Manual Claim Processing

Hundreds of monthly claims arriving in various formats (PDFs, emails, forms) required tedious manual data extraction, causing delays and potential errors.

Communication Overload

23 daily routine inquiries overwhelmed admin and reception staff, pulling them away from essential, high-value work.

Follow-Up Fatigue

Manually tracking claims, chasing client responses, and monitoring courier deliveries consumed massive amounts of time and led to missed issues.

Slow Parts Sourcing

Manually requesting quotes from suppliers and managing inventory was inefficient, extending repair turnaround times significantly.

The Solution: Industry-First Automation

We didn't offer generic solutions. Using the 80/20 rule, we identified and automated the processes delivering the biggest impact, transforming bottlenecks into competitive advantages.

Automated Data Extraction & Integration

Our system automatically extracts and formats essential information from any claim format—PDF, email, or form—and seamlessly integrates it into Device Doctor's workshop management system. No more manual data entry, no more errors.

Streamlined Client Onboarding

As soon as claim data is saved, clients are instantly contacted via email and SMS with clear next steps. Our smart forms use conditional logic to automatically book couriers, share office details, or schedule mobile technicians based on client choices and their specific location.

The Result: A 24/7 automated workflow that processes hundreds of claims monthly with minimal manual effort, leading to faster resolutions and happier clients.

Built by Industry Insiders

The Automators was founded by the same visionary who built Device Doctor into a trusted name in the industry. We understand these challenges because we've lived them firsthand—scaling operations, managing client expectations, and navigating the complexities of insured electronics repair.

Unlike generic automation firms, we bring deep industry insights to every project. We apply proven business principles like the 80/20 rule to focus on the processes that deliver maximum impact. We deliver solutions that work in the real world, not just in theory.

With our help:

Your team will focus on high-value strategic work instead of repetitive tasks
Your clients will experience faster, more reliable service at every touchpoint
Your operations will scale effortlessly without proportional cost increases
Your business will run smoothly with dramatically improved profitability

Ready to Transform Your Operations?

Manual processes slowing you down

Team overwhelmed by routine inquiries

High operational costs cutting into profits

Inconsistent customer experience

Let us help you achieve the same results. Our solutions are budget-friendly, require no long-term contracts, and are designed to empower your business from day one.

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