We help Device Doctor save hundreds of hours every weekand we'd love to help you do the same.

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Our client, Device Doctor, works in the fast-paced world of insured electronics repair. It’s an industry where precision and efficiency aren’t just nice-to-haves—they’re essential. Clients with insured devices expect top-notch service without hiccups, and insurers depend on Device Doctor to deliver that experience flawlessly. Even a small delay or mix-up can snowball into bigger problems, which is why smooth operations are absolutely critical.

In such a high-pressure business, every single process—from handling claims to interacting with customers—has to run like clockwork. Mistakes or communication gaps could harm client satisfaction and strain relationships with insurers, both of which are the backbone of Device Doctor’s success.

This is where The Automators step in. Born out of the exact challenges faced by businesses like Device Doctor, we specialize in automating workflows for companies operating in demanding industries. What sets us apart? We’re not just another run-of-the-mill automation agency. Our founder, who built Device Doctor into a trusted name in the electronics repair world, knows firsthand the struggles of managing tight deadlines, ensuring smooth communication, and scaling a business.

At The Automators, we bring that experience and insight to every project. We’re not some “fresh out of school” startup experimenting with automation. We’re business veterans who’ve been in the trenches, optimizing processes, streamlining communication, and creating strategies that drive real results. Using smart principles like the 80/20 rule, we focus on the solutions that deliver the biggest impact for your business.

For Device Doctor, we crafted custom automations that revolutionized how they operate. From speeding up workflows to reducing costs and improving customer satisfaction, our strategies helped them achieve new levels of efficiency without sacrificing quality. 

Insurance Claim Processing


Handling insurance claims quickly and accurately is crucial for Device Doctor, which processes hundreds of claims each month from various insurers using PDFs, emails, and forms. Our automation solutions take the stress out of this complex process, saving time and improving precision.

How we’ve helped:

Extracting and formatting data
Our system extracts all the essential information from claims, no matter the file format, insurer, or template. This data is automatically organized and seamlessly integrated into Device Doctor’s workshop management system.


Streamlined client communication
Once the data is securely saved, clients are immediately contacted via email and SMS with clear instructions on the next steps in their claims process. This ensures professional and timely communication every time.


Smart forms for client arrangements
Clients receive smart forms customized to their situation, making it easy to schedule assessments or repairs. Depending on their selections, our system can automatically:

  • Book a courier service.
  • Share office location details.
  • Schedule a visit from a mobile technician.

Location-specific options with conditional logic
Using intelligent conditional logic, clients are shown only the options relevant to their location. For instance, if a client is in Hazyview, where Device Doctor doesn’t have an office, they’ll see only solutions that apply to their area.


24/7 automated processing
Every step of this process runs automatically, without requiring Device Doctor’s team to step in. Clients get instant assistance, whether it’s during busy periods or after hours.

The result:

  • A faster, more efficient claims process for both clients and Device Doctor.
  • Quicker claim resolutions with minimal manual effort.
  • Happier clients thanks to personalized, prompt support.

Automatic Emails & Follow-ups


Manually managing follow-ups can be a major time drain and prone to mistakes. Our automation takes care of it all, ensuring nothing falls through the cracks by actively tracking claims, devices, and client interactions.

How we’ve helped:

Proactive client follow-ups
If a client hasn’t responded to an email, SMS, or a dynamic form, our system politely nudges them with reminders at just the right intervals. If there’s still no response after a set time, the claim is automatically flagged and escalated to a manager to ensure it gets the attention it needs.

Courier tracking made easy
For claims involving couriered devices, our system keeps tabs on delivery timelines in real time. If something doesn’t arrive on schedule, the team is immediately notified so they can address delays before they become an issue.


Spotting stuck claims
Every claim’s progress is closely monitored. If a claim gets held up—whether it’s a missing client action, courier delay, or an internal snag—the system raises a flag. Alerts and follow-ups are triggered automatically, keeping clients and team members informed and ensuring no claim stays stuck for long.

The result:

  • Faster issue resolution, so clients enjoy a smooth, hassle-free experience.
  • The Device Doctor team can focus on high-priority tasks instead of routine follow-ups.
  • A dependable 24/7 system that keeps claims moving forward, even after hours.

Email and Call Reduction via AI Chatbot


Managing inquiries can be overwhelming for any team—especially during busy periods. Our friendly AI chatbot has completely transformed how Device Doctor handles client interactions, reducing workload and saving costs.

How we’ve helped:

Significant reduction in inquiries
After conducting an 80/20 analysis of inquiries, we created an AI chatbot that handles the majority of common client questions. This has drastically lowered daily inquiries from an average of 23 to just 3. As a result, admin and reception teams experience fewer disruptions, while clients consistently receive the right answers quickly. If a more complex issue arises, the chatbot seamlessly hands it over to a human for support.


24/7 availability
The chatbot operates around the clock, providing instant and accurate responses to client questions—whether they’re about claim statuses, repair processes, or booking options. Clients never have to wait for answers, even after business hours. For after-hours inquiries that the bot can’t handle, client details are collected and sent to the team for follow-up the next business day.


Freed-up team capacity
With fewer inquiries to manage, the chatbot has freed up 30% of a skilled manager’s time, while significantly reducing the workload for reception staff by minimizing phone calls. Team members can focus on higher-priority tasks that require human attention, making the most of their time.


Substantial cost savings
By reducing the volume of inquiries and boosting efficiency, Device Doctor is saving an estimated R12,000 per month in operational costs.

The result:

  • Improved client satisfaction with fast, accessible service.
  • A more productive team dedicated to impactful work.
  • Tangible cost savings that drive overall business efficiency.

Inventory and Parts Management

Keeping the right parts in stock is crucial for smooth, efficient repairs. Our automation system takes the hassle out of sourcing by streamlining communication with suppliers and tracking responses.

How we’ve helped:

Automated quote requests
When a specialized, out-of-stock part is needed for a repair, the system automatically reaches out to multiple pre-approved suppliers for quotes. This ensures competitive pricing and faster sourcing, all without manual effort.


Timely follow-ups
If a supplier doesn’t respond within a set timeframe, the system sends automated reminders to minimize delays. Device Doctor’s team can focus on more important tasks, eliminating time spent chasing quotes and reducing downtime.


Centralized quote management
All quotes are collected and organized in one central location, making it easy for the team to compare options and choose the best supplier. This reduces errors and streamlines decision-making.


Improved supplier relationships
Automation ensures consistent communication with suppliers, leading to stronger partnerships and more reliable service.

The result:

  • Faster part sourcing, helping reduce repair turnaround times.
  • Less manual admin work, allowing the team to concentrate on high-value activities.
  • Enhanced cost control through competitive quoting and precise inventory management.
Saving money & having more time = big win

It's time to overcome common bottlenecks:

  • Slow operations from manual tasks
  • Missed leads from clunky systems
  • High admin costs cutting into profits
  • Inconsistent customer service
  • Poor integration across channels
Let us help you streamline your business operations and client interactions. Our solutions are budget-friendly and designed to empower your business with powerful tools that level the playing field. Compete confidently with industry heavyweights, even if they have larger budgets. We believe in earning your trust by consistently delivering incredible value. No long-term contracts here.

With our help:

  • Your clients will enjoy smoother, faster service.
  • Your team will have more time to focus on what truly matters, breathing a sigh of relief as tedious tasks become a thing of the past.
  • Your business will run smoothly, while improving profitability.
We specialize in implementing AI and automation across multiple areas of your business, ensuring seamless integration and maximum efficiency. Additionally, we provide ongoing support to keep your systems up to date and adapt them as your needs evolve.

Ready to Transform Your Business?

Let’s set up a chat to learn about your needs. We’ll provide you with a quote for an affordable solution.
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